Frequently Asked Questions

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No, we don't provide our account holder's information to any third-party organization.

We have several loan plans. Choose the best plan suitable for you and just click on the Apply Now button and put the amount.

We have several FDR plans. Choose the best plan suitable for you and just click on the Apply Now button and put the amount.

We offer a wide range of services, including investment solutions, strategic financial advice, and loans to individuals and businesses. Whether you're looking to diversify your portfolio, finance projects or manage your assets, our experts are here to guide you.

Yes, we offer financing solutions for both individuals and businesses, including personal loans, mortgages, SME financing and investment loans.

Criteria vary according to the type of loan requested, but generally include a good credit rating, stable income, and sometimes collateral. Our financial advisors will help you assess your situation to determine your eligibility.

This depends on the type of loan. For mortgages, property is often used as collateral. For other loans, assets such as financial securities or business equipment may be required as collateral.

Processing a loan application can take from a few days to two weeks, depending on the complexity of the file and the type of loan requested. Our teams work hard to give you a fast, clear answer.

Required documents generally include proof of income (salary slips or tax returns), identification, bank statements and information on potential guarantees.

We offer both fixed-rate and variable-rate loans. The choice depends on your personal preferences and the economic situation. A fixed rate guarantees constant payments, while a variable rate can fluctuate according to market conditions.

We offer a variety of products, including stocks, bonds, mutual funds, structured products and real estate investment options. Our advisors can help you choose the products that best meet your financial objectives.

Opening an investment account with us gives you access to diversified products, active investment management and personalized advice. You also benefit from online tools to monitor your investments in real time.

We offer diversification strategies tailored to your risk tolerance and long-term objectives. This can include a mix of equities, bonds, funds and alternative products to spread your risk.

All investments carry a certain level of risk. This may include market volatility, interest rate fluctuations or sector risks. We are committed to informing you of potential risks and offering you appropriate solutions to minimize them.

Our online platform allows you to view your account balances, transaction histories and track your investments in real time. You can also make loan payments and download statements at any time.

The possibility of prepayment without penalty depends on the specific terms of your loan. Some loans allow repayment without charge, while others may include penalties. Consult the terms of your contract or talk to your advisor.

If you wish to modify the terms of your loan, such as extending the term or adjusting the monthly payments, contact your financial advisor. Depending on your situation, we can renegotiate or restructure your loan to better suit your needs.

Fees vary according to the type of account and services selected. They may include annual management fees, commissions on transactions, or fees for the active management of your portfolio. We will inform you of all potential fees before you open your account.

Yes, our financial advisors offer you customized advice based on your financial goals, risk tolerance and priorities. Whether you're a beginner or an experienced investor, we're here to guide you.

We use advanced security technologies such as data encryption, two-factor authentication and enhanced security protocols to protect your personal and financial information.

We adhere to strict compliance and data protection standards, including RGPD. We never share your information without your consent, and we implement regular security audits to ensure confidentiality.

Some of our investment products may offer tax advantages, such as tax exemptions or reductions. This depends on the product and your personal tax situation. We recommend that you consult a tax advisor for further details.

Yes, we offer specialized loans for projects such as real estate, mergers and acquisitions, and equipment or infrastructure financing. Our loans are designed to meet the specific needs of each project.

To improve your credit rating, make sure you pay your bills on time, reduce your debts and avoid frequent credit applications. Managing your finances responsibly will increase your chances of getting a better interest rate.

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